CQC Domain Ratings
Welcome House - The Chestnuts is a CQC-registered residential care home based in Rochester, Kent. It is operated by Toqeer Aslam.
Welcome House - The Chestnuts specialises in mental health care.
As a residential care home, Welcome House - The Chestnuts provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Welcome House - The Chestnuts in September 2025 and rated the service as Inadequate. The CQC has taken enforcement action and the home is working to address serious concerns. Families should review the CQC report and consider all available options carefully.
Welcome House - The Chestnuts is located in Rochester, within the Medway local authority area in South East.
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| CQC Rating | Inadequate |
| Address | 10 Watts Avenue, Rochester, Kent, ME1 1RX |
| Phone | 01634 842084 |
| Website | www.welcomehouse.co.uk |
| Local authority | Medway |
| Region | South East |
| Last inspection | 25 September 2025 |
| Provider | Toqeer Aslam |
Is Welcome House - The Chestnuts registered with the CQC?
Yes. Welcome House - The Chestnuts is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-125730630
What type of care does Welcome House - The Chestnuts provide?
Welcome House - The Chestnuts provides residential homes, specialising in mental health conditions.
How do I contact Welcome House - The Chestnuts?
You can contact Welcome House - The Chestnuts by phone on 01634 842084, or visit them at 10 Watts Avenue, Rochester, Kent, ME1 1RX.
What is Welcome House - The Chestnuts's CQC rating?
Welcome House - The Chestnuts has been rated "Inadequate" by the Care Quality Commission (CQC). This means the service is performing badly and the CQC has taken action against the person or organisation that runs it. See the full CQC inspection report at https://www.cqc.org.uk/location/1-125730630
What are Welcome House - The Chestnuts's CQC domain ratings?
The CQC inspects care homes across five domains. Welcome House - The Chestnuts's latest published domain ratings are: Safe: Requires improvement, Effective: Good, Caring: Good, Responsive: Requires improvement, Well-led: Requires improvement.
How many care homes are in Rochester?
There are 35 CQC-registered care homes in Rochester. You can browse the full list at carehomeos.co.uk/care-homes/town/rochester.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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