CQC Domain Ratings
The Haven is a CQC-registered residential care home based in Colchester, Essex. It is operated by Comfort Care Services (Colchester) Limited.
The home provides specialist care for dementia, older adults (65+). Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, The Haven provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected The Haven in October 2026 and rated the service as Inadequate. The CQC has taken enforcement action and the home is working to address serious concerns. Families should review the CQC report and consider all available options carefully.
The Haven is located in Colchester, within the Essex local authority area in East.
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| CQC Rating | Inadequate |
| Address | 84 Harwich Road, Colchester, Essex, CO4 3BS |
| Phone | 01206 867143 |
| Local authority | Essex |
| Region | East |
| Last inspection | 6 October 2026 |
| Provider | Comfort Care Services (Colchester) Limited |
Is The Haven registered with the CQC?
Yes. The Haven is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-120007176
What type of care does The Haven provide?
The Haven provides residential homes, specialising in dementia, caring for adults over 65 yrs.
How do I contact The Haven?
You can contact The Haven by phone on 01206 867143, or visit them at 84 Harwich Road, Colchester, Essex, CO4 3BS.
What is The Haven's CQC rating?
The Haven has been rated "Inadequate" by the Care Quality Commission (CQC). This means the service is performing badly and the CQC has taken action against the person or organisation that runs it. See the full CQC inspection report at https://www.cqc.org.uk/location/1-120007176
What are The Haven's CQC domain ratings?
The CQC inspects care homes across five domains. The Haven's latest published domain ratings are: Safe: Requires improvement, Effective: Good, Caring: Good, Responsive: Good, Well-led: Good.
How many care homes are in Colchester?
There are 135 CQC-registered care homes in Colchester. You can browse the full list at carehomeos.co.uk/care-homes/town/colchester.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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