CQC Domain Ratings
North Downs Villa is a CQC-registered residential care home based in Croydon, Surrey. It is operated by Surrey Mental Health Limited.
The home provides specialist care for learning disabilities, mental health. Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, North Downs Villa provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected North Downs Villa in October 2024 and rated the service as Good overall. This means the home is performing well and meeting expectations across safety, effectiveness, care quality, responsiveness, and leadership.
North Downs Villa is located in Croydon, within the Croydon local authority area in London.
Are you the manager or owner of North Downs Villa? Claim your free listing to personalise this page with photos, a description of your home, weekly fees, and information about your team. Claimed listings receive more enquiries from families. Claim your listing free →
| CQC Rating | Good |
| Address | 19 Elmwood Road, Croydon, Surrey, CR0 2SN |
| Phone | 02086 844103 |
| Local authority | Croydon |
| Region | London |
| Last inspection | 10 October 2024 |
| Provider | Surrey Mental Health Limited |
Is North Downs Villa registered with the CQC?
Yes. North Downs Villa is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-316611052
What type of care does North Downs Villa provide?
North Downs Villa provides residential homes, specialising in learning disabilities, mental health conditions.
How do I contact North Downs Villa?
You can contact North Downs Villa by phone on 02086 844103, or visit them at 19 Elmwood Road, Croydon, Surrey, CR0 2SN.
What is North Downs Villa's CQC rating?
North Downs Villa has been rated "Good" by the Care Quality Commission (CQC). This means the home is performing well and meeting expectations. See the full CQC inspection report at https://www.cqc.org.uk/location/1-316611052
What are North Downs Villa's CQC domain ratings?
The CQC inspects care homes across five domains. North Downs Villa's latest published domain ratings are: Safe: Inadequate, Effective: Requires improvement, Caring: Good, Responsive: Requires improvement, Well-led: Inadequate.
How many care homes are in Croydon?
There are 74 CQC-registered care homes in Croydon. You can browse the full list at carehomeos.co.uk/care-homes/town/croydon.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
Share your experience
Share your experience to help other families make informed decisions. Reviews are moderated before publishing.
Is North Downs Villa still on paper records?
CHOS is purpose-built CQC care management software for UK care homes — eMAR, care plans, compliance dashboard, staff training, and incidents — all in one platform.