CQC Domain Ratings
New Street is a CQC-registered residential care home based in Brierley Hill, West Midlands. It is operated by Freetime Plus Limited.
New Street specialises in learning disabilities care.
As a residential care home, New Street provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected New Street in February 2022 and rated the service as Requires Improvement. The home has been asked to make improvements in one or more areas. Families are encouraged to review the full CQC report and speak with the home about the actions being taken.
New Street is located in Brierley Hill, within the Dudley local authority area in West Midlands.
Are you the manager or owner of New Street? Claim your free listing to personalise this page with photos, a description of your home, weekly fees, and information about your team. Claimed listings receive more enquiries from families. Claim your listing free →
| CQC Rating | Requires improvement |
| Address | 116A New Street, Quarry Bank, Quarry Bank, Brierley Hill, West Midlands, DY5 2BB |
| Local authority | Dudley |
| Region | West Midlands |
| Last inspection | 16 February 2022 |
| Provider | Freetime Plus Limited |
Is New Street registered with the CQC?
Yes. New Street is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-7162432221
What type of care does New Street provide?
New Street provides residential homes, specialising in learning disabilities.
What is New Street's CQC rating?
New Street has been rated "Requires improvement" by the Care Quality Commission (CQC). This means the home is not performing as well as it should and has been told to improve. See the full CQC inspection report at https://www.cqc.org.uk/location/1-7162432221
What are New Street's CQC domain ratings?
The CQC inspects care homes across five domains. New Street's latest published domain ratings are: Safe: Good, Effective: Requires improvement, Caring: Good, Responsive: Good, Well-led: Requires improvement.
How many care homes are in Brierley Hill?
There are 20 CQC-registered care homes in Brierley Hill. You can browse the full list at carehomeos.co.uk/care-homes/town/brierley-hill.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
Share your experience
Share your experience to help other families make informed decisions. Reviews are moderated before publishing.
Is New Street still on paper records?
CHOS is purpose-built CQC care management software for UK care homes — eMAR, care plans, compliance dashboard, staff training, and incidents — all in one platform.