CQC Domain Ratings
Messenger House is a CQC-registered residential care home based in Birmingham, West Midlands. It is operated by Hickam Healthcare Ltd.
The home provides specialist care for adults under 65, learning disabilities, older adults (65+). Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Messenger House provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Messenger House in April 2021 and rated the service as Requires Improvement. The home has been asked to make improvements in one or more areas. Families are encouraged to review the full CQC report and speak with the home about the actions being taken.
Messenger House is located in Birmingham, within the Sandwell local authority area in West Midlands.
Are you the manager or owner of Messenger House? Claim your free listing to personalise this page with photos, a description of your home, weekly fees, and information about your team. Claimed listings receive more enquiries from families. Claim your listing free →
| CQC Rating | Requires improvement |
| Address | 73 Messenger Road, Smethwick, Smethwick, Birmingham, West Midlands, B66 3EB |
| Local authority | Sandwell |
| Region | West Midlands |
| Last inspection | 9 April 2021 |
| Provider | Hickam Healthcare Ltd |
Is Messenger House registered with the CQC?
Yes. Messenger House is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-5964830058
What type of care does Messenger House provide?
Messenger House provides residential homes, specialising in caring for adults under 65 yrs, learning disabilities, caring for adults over 65 yrs.
What is Messenger House's CQC rating?
Messenger House has been rated "Requires improvement" by the Care Quality Commission (CQC). This means the home is not performing as well as it should and has been told to improve. See the full CQC inspection report at https://www.cqc.org.uk/location/1-5964830058
What are Messenger House's CQC domain ratings?
The CQC inspects care homes across five domains. Messenger House's latest published domain ratings are: Safe: Requires improvement, Effective: Good, Caring: Good, Responsive: Good, Well-led: Requires improvement.
How many care homes are in Birmingham?
There are 516 CQC-registered care homes in Birmingham. You can browse the full list at carehomeos.co.uk/care-homes/town/birmingham.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
Share your experience
Share your experience to help other families make informed decisions. Reviews are moderated before publishing.
Is Messenger House still on paper records?
CHOS is purpose-built CQC care management software for UK care homes — eMAR, care plans, compliance dashboard, staff training, and incidents — all in one platform.