CQC Domain Ratings
Kensington Hall is a CQC-registered residential care home based in South Hetton, County Durham. It is operated by Potensial Limited.
The home provides specialist care for learning disabilities, older adults (65+). Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Kensington Hall provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Kensington Hall in January 2026 and rated the service as Good overall. This means the home is performing well and meeting expectations across safety, effectiveness, care quality, responsiveness, and leadership.
Kensington Hall is located in South Hetton, within the County Durham local authority area in North East.
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| CQC Rating | Good |
| Address | Front Street, South Hetton, County Durham, DH6 2TG |
| Phone | 01915 170101 |
| Website | www.potensial.co.uk |
| Local authority | County Durham |
| Region | North East |
| Last inspection | 27 January 2026 |
| Provider | Potensial Limited |
Is Kensington Hall registered with the CQC?
Yes. Kensington Hall is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-132341474
What type of care does Kensington Hall provide?
Kensington Hall provides residential homes, specialising in learning disabilities, caring for adults over 65 yrs.
How do I contact Kensington Hall?
You can contact Kensington Hall by phone on 01915 170101, or visit them at Front Street, South Hetton, County Durham, DH6 2TG.
What is Kensington Hall's CQC rating?
Kensington Hall has been rated "Good" by the Care Quality Commission (CQC). This means the home is performing well and meeting expectations. See the full CQC inspection report at https://www.cqc.org.uk/location/1-132341474
What are Kensington Hall's CQC domain ratings?
The CQC inspects care homes across five domains. Kensington Hall's latest published domain ratings are: Safe: Requires improvement, Effective: Good, Caring: Good, Responsive: Good, Well-led: Requires improvement.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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