CQC Domain Ratings
Housing 21 - The Watermill is a CQC-registered residential care home based in Walsall, West Midlands. It is operated by Housing 21.
Housing 21 - The Watermill specialises in older adults (65+) care.
As a residential care home, Housing 21 - The Watermill provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Housing 21 - The Watermill in July 2026 and rated the service as Good overall. This means the home is performing well and meeting expectations across safety, effectiveness, care quality, responsiveness, and leadership.
Notably, the home received Outstanding leadership.
Housing 21 - The Watermill is located in Walsall, within the Walsall local authority area in West Midlands.
Are you the manager or owner of Housing 21 - The Watermill? Claim your free listing to personalise this page with photos, a description of your home, weekly fees, and information about your team. Claimed listings receive more enquiries from families. Claim your listing free →
| CQC Rating | Good |
| Address | Goscote House, Goscote Lane, Goscote Lane, Walsall, West Midlands, WS3 1SJ |
| Phone | 03701 924220 |
| Website | www.housing21.org.uk |
| Local authority | Walsall |
| Region | West Midlands |
| Last inspection | 29 July 2026 |
| Provider | Housing 21 |
Is Housing 21 - The Watermill registered with the CQC?
Yes. Housing 21 - The Watermill is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-212241323
What type of care does Housing 21 - The Watermill provide?
Housing 21 - The Watermill provides residential homes, specialising in caring for adults over 65 yrs.
How do I contact Housing 21 - The Watermill?
You can contact Housing 21 - The Watermill by phone on 03701 924220, or visit them at Goscote House, Goscote Lane, Goscote Lane, Walsall, West Midlands, WS3 1SJ.
What is Housing 21 - The Watermill's CQC rating?
Housing 21 - The Watermill has been rated "Good" by the Care Quality Commission (CQC). This means the home is performing well and meeting expectations. See the full CQC inspection report at https://www.cqc.org.uk/location/1-212241323
What are Housing 21 - The Watermill's CQC domain ratings?
The CQC inspects care homes across five domains. Housing 21 - The Watermill's latest published domain ratings are: Safe: Good, Effective: Good, Caring: Good, Responsive: Outstanding, Well-led: Outstanding.
How many care homes are in Walsall?
There are 96 CQC-registered care homes in Walsall. You can browse the full list at carehomeos.co.uk/care-homes/town/walsall.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
Share your experience
Share your experience to help other families make informed decisions. Reviews are moderated before publishing.
Is Housing 21 - The Watermill still on paper records?
CHOS is purpose-built CQC care management software for UK care homes — eMAR, care plans, compliance dashboard, staff training, and incidents — all in one platform.