CQC Domain Ratings
Highwater House is a CQC-registered residential care home based in Norwich, Norfolk. It is operated by St Martins Housing Trust.
The home provides specialist care for mental health, substance misuse. Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Highwater House provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
Following an inspection in March 2019, the Care Quality Commission (CQC) rated Highwater House as Outstanding — the highest possible rating, awarded to a small proportion of care services in England. This reflects exceptional care practices across all five inspection domains.
Notably, the home received an Outstanding rating for care quality, and Outstanding leadership.
Highwater House is located in Norwich, within the Norfolk local authority area in East.
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| CQC Rating | Outstanding |
| Address | 104 Westwick Street, Norwich, Norfolk, NR2 4SZ |
| Phone | 01603 766627 |
| Website | www.stmartinshousing.org.uk |
| Local authority | Norfolk |
| Region | East |
| Last inspection | 26 March 2019 |
| Provider | St Martins Housing Trust |
Is Highwater House registered with the CQC?
Yes. Highwater House is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-119736051
What type of care does Highwater House provide?
Highwater House provides residential homes, specialising in mental health conditions, substance misuse problems.
How do I contact Highwater House?
You can contact Highwater House by phone on 01603 766627, or visit them at 104 Westwick Street, Norwich, Norfolk, NR2 4SZ.
What is Highwater House's CQC rating?
Highwater House has been rated "Outstanding" by the Care Quality Commission (CQC). This is the highest rating awarded by the CQC. See the full CQC inspection report at https://www.cqc.org.uk/location/1-119736051
What are Highwater House's CQC domain ratings?
The CQC inspects care homes across five domains. Highwater House's latest published domain ratings are: Safe: Good, Effective: Good, Caring: Outstanding, Responsive: Good, Well-led: Outstanding.
How many care homes are in Norwich?
There are 149 CQC-registered care homes in Norwich. You can browse the full list at carehomeos.co.uk/care-homes/town/norwich.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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