CQC Domain Ratings
Herondale is a CQC-registered residential care home based in Basildon, Essex. It is operated by Choice Support.
The home provides specialist care for adults under 65, learning disabilities, mental health, older adults (65+), substance misuse. Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Herondale provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Herondale in July 2026 and rated the service as Inadequate. The CQC has taken enforcement action and the home is working to address serious concerns. Families should review the CQC report and consider all available options carefully.
Herondale is located in Basildon, within the Essex local authority area in East.
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| CQC Rating | Inadequate |
| Address | 2 Herondale, Basildon, Essex, SS14 1RR |
| Phone | 01268 523399 |
| Local authority | Essex |
| Region | East |
| Last inspection | 27 July 2026 |
| Provider | Choice Support |
Is Herondale registered with the CQC?
Yes. Herondale is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-15199313156
What type of care does Herondale provide?
Herondale provides residential homes, specialising in caring for adults under 65 yrs, learning disabilities, mental health conditions, caring for adults over 65 yrs.
How do I contact Herondale?
You can contact Herondale by phone on 01268 523399, or visit them at 2 Herondale, Basildon, Essex, SS14 1RR.
What is Herondale's CQC rating?
Herondale has been rated "Inadequate" by the Care Quality Commission (CQC). This means the service is performing badly and the CQC has taken action against the person or organisation that runs it. See the full CQC inspection report at https://www.cqc.org.uk/location/1-15199313156
What are Herondale's CQC domain ratings?
The CQC inspects care homes across five domains. Herondale's latest published domain ratings are: Safe: Good, Effective: Good, Caring: Good, Responsive: Good, Well-led: Good.
How many care homes are in Basildon?
There are 29 CQC-registered care homes in Basildon. You can browse the full list at carehomeos.co.uk/care-homes/town/basildon.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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