CQC Domain Ratings
Heron Lea Residential Home is a CQC-registered residential care home based in Norwich, Norfolk. It is operated by Luna Care Services Ltd.
The home provides specialist care for dementia, older adults (65+), physical disabilities. Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Heron Lea Residential Home provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
The Care Quality Commission (CQC) last inspected Heron Lea Residential Home in July 2025 and rated the service as Good overall. This means the home is performing well and meeting expectations across safety, effectiveness, care quality, responsiveness, and leadership.
Heron Lea Residential Home is located in Norwich, within the Norfolk local authority area in East.
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| CQC Rating | Good |
| Address | Mill Lane, Witton, Witton, Norwich, Norfolk, NR13 5DS |
| Phone | 01603 713314 |
| Local authority | Norfolk |
| Region | East |
| Last inspection | 31 July 2025 |
| Provider | Luna Care Services Ltd |
Is Heron Lea Residential Home registered with the CQC?
Yes. Heron Lea Residential Home is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-19601322315
What type of care does Heron Lea Residential Home provide?
Heron Lea Residential Home provides residential homes, specialising in dementia, caring for adults over 65 yrs, physical disabilities.
How do I contact Heron Lea Residential Home?
You can contact Heron Lea Residential Home by phone on 01603 713314, or visit them at Mill Lane, Witton, Witton, Norwich, Norfolk, NR13 5DS.
What is Heron Lea Residential Home's CQC rating?
Heron Lea Residential Home has been rated "Good" by the Care Quality Commission (CQC). This means the home is performing well and meeting expectations. See the full CQC inspection report at https://www.cqc.org.uk/location/1-19601322315
What are Heron Lea Residential Home's CQC domain ratings?
The CQC inspects care homes across five domains. Heron Lea Residential Home's latest published domain ratings are: Safe: Inadequate, Effective: Good, Caring: Good, Responsive: Requires improvement, Well-led: Inadequate.
How many care homes are in Norwich?
There are 149 CQC-registered care homes in Norwich. You can browse the full list at carehomeos.co.uk/care-homes/town/norwich.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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