CQC Domain Ratings
Birch Hill Care Centre is a CQC-registered residential care home based in Berwick-upon-tweed, Northumberland. It is operated by Lenore Care Ltd.
The home provides specialist care for sensory impairments, adults under 65, dementia, older adults (65+), physical disabilities. Families looking for care in these areas can contact the home directly for availability and assessments.
As a residential care home, Birch Hill Care Centre provides 24-hour personal care and support for residents who need help with daily activities such as washing, dressing, and meal times, in a safe and homely environment.
Following an inspection in May 2026, the Care Quality Commission (CQC) rated Birch Hill Care Centre as Outstanding — the highest possible rating, awarded to a small proportion of care services in England. This reflects exceptional care practices across all five inspection domains.
Notably, the home received an Outstanding rating for effectiveness, and Outstanding leadership.
Birch Hill Care Centre is located in Berwick-upon-tweed, within the Northumberland local authority area in North East.
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| CQC Rating | Outstanding |
| Address | Norham, Berwick-upon-tweed, Northumberland, TD15 2JZ |
| Phone | 01289 382216 |
| Local authority | Northumberland |
| Region | North East |
| Last inspection | 5 May 2026 |
| Provider | Lenore Care Ltd |
Is Birch Hill Care Centre registered with the CQC?
Yes. Birch Hill Care Centre is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England. You can view the official CQC profile at https://www.cqc.org.uk/location/1-21616137779
What type of care does Birch Hill Care Centre provide?
Birch Hill Care Centre provides residential homes, specialising in sensory impairments, caring for adults under 65 yrs, dementia, caring for adults over 65 yrs.
How do I contact Birch Hill Care Centre?
You can contact Birch Hill Care Centre by phone on 01289 382216, or visit them at Norham, Berwick-upon-tweed, Northumberland, TD15 2JZ.
What is Birch Hill Care Centre's CQC rating?
Birch Hill Care Centre has been rated "Outstanding" by the Care Quality Commission (CQC). This is the highest rating awarded by the CQC. See the full CQC inspection report at https://www.cqc.org.uk/location/1-21616137779
What are Birch Hill Care Centre's CQC domain ratings?
The CQC inspects care homes across five domains. Birch Hill Care Centre's latest published domain ratings are: Safe: Good, Effective: Outstanding, Caring: Good, Responsive: Good, Well-led: Outstanding.
How many care homes are in Berwick-upon-tweed?
There are 8 CQC-registered care homes in Berwick-upon-tweed. You can browse the full list at carehomeos.co.uk/care-homes/town/berwick-upon-tweed.
Residential care homes provide 24-hour personal care and support for older adults or people with disabilities who are unable to live independently. Staff assist with daily activities such as washing, dressing, and meals in a homely environment.
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